Terms and Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Axis anti-slip Technologies relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘Axis anti-slip’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 7, APD Industrial Park, Elsecar Street, Johannesburg, Gauteng, South Africa. Our company registration number is 2009/028048/23. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. Please see our Privacy Policy for further information on how we use cookies.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of South Africa.
Order Processing
Please email your orders and they will be processed within 1 working day. Tracking numbers will be attached to the order. Tracking of a parcel can be done by phoning the relevant courier service.
Please note that all return requests have to be e-mailed to Axis Anti-slip at sales@axisantislip.co.za giving reasons for the return. You will then be sent a returns form and relevant return address.
Refund Policy
Our product only refund is based on the proviso that the goods are returned in 100% re-saleable, unused or unworn condition within 5 days of receiving the goods. Please allow 14 working days from the day that we receive your order for us to process your exchange or refund. We will refund the product purchase cost only (i.e. less any shipping costs). This is applicable to all returns including situations where the customer orders the wrong size, style & colour preferences. If goods need to be returned due to a manufacturing fault then these goods has to be returned within 14 days of purchase to be inspected by the manufacturer. If it is agreed that there is in fact a manufacturing fault with the product, all costs will be refunded including shipping costs. (South Africa Only) Note: We cannot be held responsible for any delays or damage caused by any third parties.
Any goods ordered that have been cut to size, printed in a non-standard colour or manufactured to a customer’s specific dimensions, cannot be returned.
If these goods are deemed tampered with in any way your warranty will become void and you will become responsible for the costs of replacement and return shipping. If no manufacturing fault is found you will be responsible for the costs of replacement and return shipping. Wherever possible we will respond to your individual circumstances. We will not be liable for any transit damage that may occur on any product you have returned to us for replacement. We strongly suggest that you make sure you have used sufficient packaging to protect your product and insure against damage before returning any product for replacement.
Any discrepancy with an order including incorrect colour, quantity or size has to be reported to us immediately. We cannot be held responsible for any discrepancies not reported to us within 48 hours of you receiving your goods. It is the customers’ responsibility to check all orders on delivery and report any discrepancies within the 48 hour time limit. We sell large amounts of product and if the product you require is sold out, we will have to import more and this may come at a higher price, this is why we say 48 hours.
In relation to new goods the company will accept liability for defective goods only to the extent that the company is entitled to make a claim under the manufacturer’s or publishers warranty and obtain from the manufacturer or publisher a refund, credit, repair or replacement of the defective goods.
All returns carriage costs will be borne by you the sender.
Privacy Policy:
This privacy policy sets out how Axis Anti-slip uses and protects any information that you give Axis anti-slip when you use this website.
Axis Anti-slip is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Axis Anti-slip may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01.10.2012
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following way:
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@axisantislip.co.za
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.